If you would like to add a new Tag to an existing Autotask Ticket, you will first need to load the id for that ticket. Once you have the ticket id, you can add a tag to the ticket using the action step API: Create an object:
In this example screenshot, we assume that the variable {{custom.ticket}} was populated by an earlier action step that either queried for a ticket or created a ticket. In this case, {{custom.ticket.id}} will render the unique id for that ticket.
Also in this example, we will be adding the tag called Television to the ticket.
